Terms of service
Last updated: 1 September 2026
Products are sold by POPTiLT. If you have any questions about an order, a product or after-sales support, please contact us through our contact form and select the relevant enquiry type.
In these Terms, “we”, “us” and “our” refer to the business operating this store.
1. Application of These Terms
These Terms apply to purchases made through our website and your use of our related services. Please read these Terms, the relevant product descriptions and any policies displayed at checkout before placing an order.
Nothing in these Terms excludes or limits any rights you have under applicable law that cannot lawfully be excluded or limited.
2. Product Information
We sell products for pets and their owners.
We take reasonable care to ensure that product descriptions, images, dimensions, prices and stock information are accurate. Colours may vary slightly due to screen settings and photographic lighting. Products must nevertheless match their descriptions and meet applicable quality requirements.
Before purchasing, please check the product’s dimensions, materials, suitability for your pet and instructions for use. If you are unsure whether a product is suitable, please contact us through our product and shipping enquiry form before placing your order.
3. Orders and Payment
We accept payments in Australian dollars (AUD), New Zealand dollars (NZD), US dollars (USD), Canadian dollars (CAD), Singapore dollars (SGD), Hong Kong dollars (HKD), Japanese yen (JPY), South Korean won (KRW), Swiss francs (CHF), euros (EUR) and British pounds (GBP). The currencies available for your order may depend on your location and selected payment method. The final payment currency and total amount payable will be shown at checkout before you complete your purchase.
If any currency conversion fees apply, they are charged by your bank or payment provider, not by us.
Prices displayed to Australian consumers include GST where applicable. Delivery charges, applicable discounts and the total amount payable will be shown before you complete your purchase.
You must provide accurate and complete payment details, contact information and delivery details, and be authorised to use your selected payment method.
An automatic order confirmation email acknowledges that we have received your order. Your order is accepted when we send you a dispatch confirmation email.
If we cannot accept your order because a product is unavailable, there is an obvious pricing error, payment has failed or we reasonably suspect an unauthorised transaction, we will notify you promptly. If we cancel your order, we will refund any payment received for that order. We will obtain your agreement before substituting a product or charging any additional amount.
4. Delivery
For delivery locations, delivery charges and estimated order processing times, please refer to our Shipping Policy.
Delivery timeframes are estimates unless we expressly state otherwise. If your delivery is significantly delayed, lost or damaged in transit, please contact us. We will assist with investigating the issue and provide an appropriate resolution in accordance with applicable law.
If you need to change your delivery address or cancel an order, please contact us as soon as possible. Once an order has been dispatched, we may be unable to change or intercept it. We will explain any additional charges that you would need to pay and obtain your agreement before incurring them.
5. Returns, Exchanges and Refunds
For returns relating to a change of mind, an unsuitable size or an item ordered in error, please refer to our Returns and Refunds Policy.
If a product is faulty, damaged in transit, incorrect or does not match its description, please contact us with your order number or other proof of purchase and a description of the issue. If available, photographs may help us assess and resolve the problem.
Time limits and requirements for unused products or original packaging under our change-of-mind returns policy do not limit your statutory rights in relation to faulty or otherwise non-compliant products.
6. Safe Use of Pet Products
Choose products that are suitable for your pet’s size, age, behaviour and chewing strength, and follow all product labels and instructions.
When using our products:
- Supervise your pet appropriately around jewellery, toys, leads and products containing small parts, taking into account the product instructions and your pet’s behaviour.
- Inspect products regularly and stop using them if they become damaged, loose or otherwise unsafe.
- Do not allow your pet to swallow a product or any of its components unless the product is expressly labelled as edible.
- Adjust collars, harnesses and clothing correctly so that they are neither too tight nor too loose and do not restrict normal movement.
- Stop using a product if your pet shows signs of discomfort or an adverse reaction, and seek veterinary advice where necessary.
Pet Jewellery and Decorative Accessories
Our pet jewellery and decorative accessories are intended for decorative use only. They are not designed to be toys, chew items, leads, restraint devices or protective equipment.
They are not intended to be indestructible. Use outside their intended decorative purpose, including chewing, pulling, scratching, impact, rough play or other forceful use by a person or pet, may cause damage.
Some of our jewellery and decorative accessories are handmade. Minor variations in finish, colour, shape or detail may occur and do not in themselves indicate a defect.
Damage caused by normal wear and tear, accidental damage, misuse, improper care or use outside the intended decorative purpose will not ordinarily be regarded as a manufacturing fault. We will assess each issue having regard to the product description, reasonable expectations of durability, how the product has been used and applicable law.
These safety instructions do not exclude or limit our legal obligations regarding product quality or safety, or any rights you have under the Australian Consumer Law or other applicable laws.
7. Promotions and Discount Codes
Promotions, discount codes and gifts with purchase are subject to the conditions stated for the relevant offer, including expiry dates, eligible products and minimum purchase requirements.
Unless the offer states otherwise, discounts cannot be combined. Changes to a promotion will not affect discounts already applied to an accepted order.
Products purchased on promotion remain subject to all applicable statutory consumer guarantees.
8. Accounts and Website Use
If you create an account, please keep your login details secure and notify us promptly if you suspect unauthorised access.
You must not use our website to commit fraud, carry out unlawful transactions, distribute malicious software, infringe another person’s rights or interfere with the website’s operation.
Where we reasonably suspect such activity, we may restrict the relevant account or transaction to the extent reasonably necessary. Any action we take will not relieve us of our obligations to deal appropriately with paid orders or meet our statutory after-sales obligations.
9. Website Content and Third-Party Links
The branding, original images, text and designs on this website belong to us or their respective rights holders. They must not be reproduced or distributed for commercial purposes without permission, except as permitted by law.
Our website may include links to third-party websites or services. Please review the applicable terms and privacy policies before using those services.
10. Personal Information
Personal information submitted through our website will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use and share personal information, including information needed to process payments, arrange delivery and provide customer support.
11. Consumer Guarantees and Liability
We are responsible for meeting our legal obligations relating to product quality, safety, accuracy of descriptions and fulfilment of orders.
Where the Australian Consumer Law applies, your purchases are protected by statutory consumer guarantees. If a product fails to meet those guarantees, you may be entitled to a repair, replacement, refund, depending on the circumstances.
To the extent permitted by law, responsibility for loss arising from misuse, unauthorised modifications or failure to follow product instructions will be assessed according to the cause of the loss and each party’s legal responsibility.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right to compensation or other statutory right that cannot lawfully be excluded, restricted or modified.
12. Changes to These Terms
We may update these Terms from time to time. The date of the latest update will be shown at the top of this page.
Accepted orders remain subject to the Terms published when the order was placed, unless otherwise required by law or agreed between you and us. Updated Terms apply to new orders placed on or after the updated Terms take effect.
13. Governing Law and Disputes
These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protection laws that also apply to your purchase.