Shipping policy

Last updated: 25 September 2026

All orders are dispatched from Sydney, Australia. This policy explains our shipping charges, delivery destinations, order processing times, estimated delivery timeframes and shipping conditions.

1. Australian Shipping Rates

For orders delivered within Australia, we offer Standard Shipping and Express Shipping. All amounts below are in Australian dollars (AUD).

Standard Shipping

Standard Shipping charges are based on the value of eligible items in your order:

Order Value Standard Shipping
AUD 0–39.99 AUD 9.95
AUD 40–49.99 AUD 7.95
AUD 50–59.99 AUD 5.95
AUD 60–68.99 AUD 3.95
AUD 69 or more Free

Free Standard Shipping applies only to orders of AUD 69 or more delivered within Australia.

Express Shipping

Express Shipping is available for an additional charge and is not included in any free Standard Shipping offer. The Express Shipping charge applicable to your order will be shown at checkout before you complete your purchase.

International Orders

For international orders, shipping charges and any available shipping offers are shown at checkout before you complete your purchase.

The shipping options and charges shown at checkout are the final shipping options and charges applicable to your order.

2. Delivery Destinations

We currently ship to the following countries and regions. Where provided, please follow the official links for customs information relevant to your destination.

United Arab Emirates

We also ship to all seven emirates of the United Arab Emirates. Please refer to the relevant official pages below:

For questions about import requirements, customs clearance, duties or taxes affecting your parcel, please contact the relevant customs authority directly.

Customs requirements may change. Please check the information relevant to your destination before ordering. These links do not indicate that your order will be exempt from taxes or duties.

Delivery is subject to available postal services and any applicable destination restrictions. If a service disruption prevents us from dispatching your order, we will contact you to discuss the available options.

3. Order Processing

Orders are usually processed and dispatched within 1–2 business days after payment has been confirmed.

For order processing, business days are Monday to Friday, excluding public holidays in New South Wales, Australia.

Processing time is separate from delivery time. The delivery estimates below begin after your order has been dispatched.

4. Delivery Within Australia

Depending on your location and the delivery service selected, estimated delivery times after dispatch are as follows:

  • Standard Shipping: usually takes 2–4 business days. For WA, NT, TAS, or regional and remote areas, please allow a few additional business days. 
  • Express Shipping: usually takes 1–2 business days, while regional and remote areas may require 2–3 business days.

These timeframes are estimates rather than guaranteed delivery dates. Delivery to regional or remote locations may take longer.

5. International Delivery

International delivery times vary depending on the destination and postal service used. For current estimates, please refer to the Australia Post International Delivery Times and Destination Guide.

Please check the estimate for your destination and the service applicable to your order. Australia Post’s estimates are a general guide, generally apply between metropolitan locations and exclude time spent in customs.

Customs processing, local postal services, public holidays and service disruptions may affect delivery times. Delivery to regional or remote locations may take longer.

6. Delivery Address Requirements

We do not deliver to PO Boxes or Parcel Lockers. Please provide a complete residential or business street address when placing your order.

Please check that the recipient’s name, delivery address, postcode and contact details are correct before completing checkout.

If you need to correct your delivery details, contact us as soon as possible through our contact form. Once an order has been dispatched, we may be unable to change the address or redirect the delivery.

If an order is returned because the address provided was incorrect or was a PO Box or Parcel Locker, we will contact you to arrange the next steps. Any proposed additional delivery charges will be explained and agreed with you before the order is sent again.

7. International Duties, Taxes and Customs Fees

For deliveries outside Australia, any applicable import duties, taxes and customs clearance fees are the responsibility of the recipient.

Unless expressly shown as included or collected at checkout, these charges are not included in our product prices or shipping charges. Any amounts already collected for the same charge do not need to be paid again.

Requirements and charges vary by destination. Please contact your local customs authority before ordering if you need further information. The recipient is responsible for providing any information and making any payments required for customs clearance.

South Korea — Personal Customs Clearance Code

For personal orders delivered to South Korea, the recipient must provide a valid Personal Customs Clearance Code (PCCC), known in Korean as 개인통관고유부호, for customs clearance.

Please provide the recipient’s own code when requested by us or the delivery provider, and ensure that the recipient and delivery details are accurate and consistent with the information registered for the code.

Missing or incorrect customs clearance information may delay dispatch or customs clearance. If additional information is required, we or the delivery provider may contact you before the shipment can proceed.

For information about obtaining a code, please refer to the Korea Customs Service’s Personal Customs Clearance Code guidance.

8. Delayed, Lost or Damaged Deliveries

If your order has not arrived within the estimated delivery timeframe, or arrives damaged, please contact us through our contact form with your order number and details of the issue.

For damaged deliveries, photographs of the packaging and affected items may help us investigate. Please retain the packaging where reasonably possible.

We will assist with delivery enquiries and arrange an appropriate resolution in accordance with our obligations under applicable law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded, restricted or modified.

9. Contact Us

For shipping or delivery questions, please use our contact form.